Why is my Samsung TV Wi-Fi not working while my phone connects fine?

Fix Samsung TV Wi-Fi issues when your phone connects but the TV doesn't. Learn how to troubleshoot IP settings, DNS, router conflicts, and device-specific connectivity problems.

If your Samsung TV fails to connect to Wi-Fi while your phone works normally, the issue often stems from IP configuration errors, DNS settings, or router compatibility. Follow these steps to resolve the problem and restore internet access.

1. Why is my Samsung TV Wi-Fi not working while my phone connects fine?

Wi-Fi connectivity issues on Samsung TVs, especially when other devices work properly, typically arise from:

- Incorrect IP or DNS settings on the TV

- Router limitations such as MAC address filtering or bandwidth restrictions

- Outdated firmware on the Samsung TV or router

- Interference from other wireless devices or networks

2. How to fix Samsung TV Wi-Fi not working

1. Restart your Samsung TV and router: Power cycle both devices by turning them off, waiting 30 seconds, and turning them back on.
2. Check Wi-Fi signal strength: Move the TV closer to the router and test the connection again.
3. Verify network settings: Go to Settings > Network > Wi-Fi, select your network, and ensure the correct password is entered.
4. Reset network settings: Navigate to Settings > General > Reset Network Settings to clear any misconfigurations.
5. Update TV firmware: Check for software updates under Settings > Support > Software Update.
6. Change DNS settings: Manually set DNS servers to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1).
7. Check router settings: Ensure the router supports dual-band (2.4 GHz and 5 GHz) and isn't blocking the TV's MAC address.
8. Test with another device: Connect a laptop or tablet to the same Wi-Fi network to confirm the issue is specific to the TV.

3. Additional things to check

- Disable any VPN or firewall on the router that might block the TV's connection.

- Ensure the TV is connected to the 2.4 GHz band if the 5 GHz band has limited range.

- Remove and re-add the Wi-Fi network from the TV's network list.

4. Supported Samsung TV models

These troubleshooting steps apply to most Samsung TVs, including:

Galaxy Crystal UHD, QLED, Neo QLED, The Frame, and MicroLED series from 2020 to 2024.

5. Related Samsung support topics

• How to reset network settings on Samsung TVs

• How to update firmware on Samsung TVs

• How to change DNS settings on Samsung TVs